PRIVACY POLICY

PRIVACY POLICY – VERO & CO

Last updated: December 6, 2024

1. GENERAL INFORMATION

Vero & Co., headquartered at Avenida de los Reyes Católicos 2, 28040 Madrid, Madrid Province, Spain, hereinafter referred to as "Vero & Co", "we", or "our company", is responsible for processing your personal data.

This Privacy Policy aims to clearly explain how we collect, use, store, share, and protect personal data from users of our website www.veroancowatcher.com and customers of our online store.

Data Protection Officer (DPO):
Email: privacidade@veroandcowatches.com

2. PERSONAL DATA WE COLLECT

2.1 Data Provided Directly by You

Full name
Email
Phone number
National ID (if applicable)
Date of birth
Full shipping address
Payment information
Preferences and support history

2.2 Data Collected Automatically

IP address
Browser type and version
Operating system
Pages visited and session duration
Traffic source
Device used (desktop, mobile, tablet)
Cookies, tracking pixels, web beacons, local storage

2.3 Data from Third Parties

Public social media data (if authorized)
Logistics, payment, and advertising partners

3. PURPOSES OF DATA PROCESSING

Processing and delivering orders
Issuing invoices (where applicable)
Customer support
Personalized marketing (with consent)
Site usage analytics
Legal and regulatory compliance

4. DATA SHARING

Shared with authorized third parties:

Payment gateways
E-commerce and analytics platforms
Shipping providers
Legal authorities, if required

We do NOT:

Sell your personal data
Share data without legal basis or consent
Use data for unrelated purposes

5. COOKIES AND TECHNOLOGIES

We use:

Essential cookies – to maintain sessions, cart, and site security
Performance cookies – Google Analytics, Hotjar
Marketing cookies – Facebook Pixel, TikTok Pixel, Google Ads

You can manage cookies via your browser settings or our site’s cookie preferences center.

6. YOUR RIGHTS (LGPD / GDPR)

Right to access, correct, or delete your data
Right to data portability
Right to object to processing
Right to withdraw consent at any time

To exercise your rights:
Email: privacidade@veroandcowatches.com
Mailing address: Avenida de los Reyes Católicos 2, 28040 Madrid, Spain

7. DATA SECURITY

SSL/TLS encryption
Secure storage with access controls
Regular security monitoring and backups
Internal privacy training and protocols

8. DATA RETENTION

Client data: up to 5 years after last purchase
Marketing data: up to 2 years or until consent is withdrawn
Cookies: up to 2 years, depending on settings
Access logs: stored for 6 months

9. INTERNATIONAL DATA TRANSFERS

We may transfer data to service providers located abroad, including:

Shopify (Canada)
Google and Meta (USA)

We ensure compliance through contractual safeguards, standard clauses, and adequacy decisions where required.

10. MINORS

We do not knowingly collect data from children under 13
Users aged 13–18 require parental or legal guardian consent
Parents may request data deletion at any time

11. POLICY CHANGES

Updates will be posted on our website
Significant changes will be notified via email
Previous versions available upon request

12. GOVERNING LAW AND JURISDICTION

This Policy is governed by:

Brazilian LGPD
European GDPR
Consumer Protection Code (where applicable)
Brazilian Internet Civil Framework

Jurisdiction:
Disputes will be settled in the courts of Madrid, Spain.

13. CONTACT

For privacy matters:

Email: privacidade@veroandcowatches.com

For general inquiries:

Email: contato@veroandcowatches.com
Hours: Monday to Friday, 9:00 a.m. – 6:00 p.m.
Address: Avenida de los Reyes Católicos 2, 28040 Madrid, Spain