SHIPPING POLICY

SHIPPING POLICY – VERO & CO

Last updated: December 6, 2024

1. GENERAL INFORMATION

Vero & Co. works with leading logistics providers to ensure your watch is delivered safely and on time. This policy explains our shipping methods, timeframes, costs, and service terms.

Company: Vero & Co.
Website: www.veroandcowatches.com
Email: entregas@veroandcowatches.com

2. SHIPPING METHODS

2.1 Standard Shipping (Postal Service – PAC Equivalent)

Features:

• Budget-friendly delivery

• Tracking included

• Automatic insurance

• Up to 3 delivery attempts

Estimated Timeframes:

• Major cities: 5–10 business days

• Remote areas: 10–20 business days

2.2 Express Shipping (SEDEX Equivalent)

Features:

• Fast delivery

• Tracking included

• Automatic insurance

• Up to 3 delivery attempts

Estimated Timeframes:

• Major cities: 2–5 business days

• Remote areas: 5–10 business days

2.3 Private Couriers

Features:

• Fast delivery in urban centers

• Real-time tracking

• Flexible scheduling

Estimated Timeframes:

• Capital cities: 2–5 business days

• Other regions: 5–10 business days

3. SHIPPING COST CALCULATION

3.1 Criteria

• Destination ZIP/postal code

• Product weight and size

• Declared value

• Chosen delivery method

3.2 Free Shipping

• Available for orders over R$299.00

• Applies to standard shipping

• Option to upgrade to express with price difference

3.3 Real-Time Calculator

• Automatic calculation at checkout

• Enter your ZIP/postal code to view options

• Live pricing and comparison

4. ORDER PROCESSING

4.1 Payment Confirmation

• Credit Card: Immediate or up to 2 business days (fraud analysis included)

• PIX: Instant confirmation

• Bank Slip: Up to 3 business days for clearance

4.2 Order Preparation

• Processing time: 1–2 business days after payment confirmation

• Careful selection and secure packaging

• Quality check prior to dispatch

• Discreet packaging with no external product info

4.3 Dispatch

• Shipped within 2 business days after processing

• Tracking number emailed to the customer

• Electronic invoice included

5. TRACKING

5.1 How to Track

• Tracking code sent via email

• Optional SMS updates

• Check status via carrier website or our platform

Customer account area:

• "My Orders" section

• Live updates and delivery history

5.2 Order Status Updates

• Confirmed: Payment received

• Processing: Order being prepared

• Shipped: Handed over to carrier

• In transit: En route to destination

• Out for delivery: Final stage before arrival

• Delivered: Product received

6. RECEIVING YOUR ORDER

6.1 Delivery Guidelines

• Recipient must present a valid ID (passport, ID card, or license)

• Check the package before signing

• Refuse delivery if visibly damaged

6.2 Delivery Attempts

• Postal services: Up to 3 attempts on alternate days

• Private couriers: 2–3 attempts; contact may be made for rescheduling

• Pickup at carrier facility available if unsuccessful

6.3 Absence of Recipient

• Product held at facility for up to 30 days (postal service)

• If not collected, order is returned to sender

7. DELIVERY COVERAGE

7.1 National Coverage (for Brazil)

• Delivery to all capitals, interior regions, and rural areas depending on carrier

7.2 Restrictions

• No delivery to P.O. Boxes

• No delivery to incomplete or incorrect addresses

• Some remote areas may be excluded

7.3 Special Addresses

• Businesses: Delivery during business hours; authorized employee must sign

• Residential buildings: Delivery to the concierge if permitted

8. SHIPPING COSTS

8.1 Reference Pricing (Example: 500g Watch)

Standard Shipping:

• Southeast: R$15–R$25

• South: R$18–R$30

• Northeast: R$20–R$35

• North/Central-West: R$25–R$45

Express Shipping:

• Southeast: R$25–R$40

• South: R$30–R$50

• Northeast: R$35–R$60

• North/Central-West: R$40–R$70

Note: Prices may vary depending on exact ZIP/postal code.

8.2 Promotions

• Free shipping for purchases over R$299.00

• Seasonal shipping promotions

• VIP customer benefits

• Discount codes on special dates

9. DELIVERY ISSUES

9.1 Order Not Received

• If the deadline has passed + 3 business days, contact us

• We’ll investigate with the carrier

• We’ll offer a replacement or refund based on the situation

9.2 Damaged Product

Upon delivery:

• Do not sign for the package

• Take photos of the damage

• Contact us immediately

After delivery:

• Notify us within 24 hours

• Send photos of the damage

• We’ll initiate the exchange process

9.3 Incorrect Address

• The customer is responsible for the correct address

• Reshipping costs are the customer’s responsibility

• Redirection fees may apply

10. EXPRESS DELIVERY

10.1 Availability

Available in major cities such as:
São Paulo, Rio de Janeiro, Belo Horizonte, Brasília, Salvador, Recife, Fortaleza, Porto Alegre, Curitiba, Goiânia

Features:

• Delivery in 24–48 hours

• Additional cost

• Subject to availability

10.2 How to Request

• Option available during checkout

• ZIP code validated in real time

• Email confirmation sent after purchase

11. CUSTOMER SUPPORT

11.1 Shipping Inquiries

Email: entregas@veroandcowatches.com

11.2 Service Hours

• Monday to Friday: 9:00 a.m. to 6:00 p.m.

• Saturday: 9:00 a.m. to 2:00 p.m.

• Response time: Up to 4 hours during business hours

12. FINAL PROVISIONS

12.1 Responsibilities

Our responsibility:

• Properly pack and dispatch your order on time

• Provide tracking info

• Offer full support during delivery

Your responsibility:

• Provide accurate shipping details

• Be available to receive the package

• Check the product upon delivery

12.2 Special Cases

Unusual situations will be analyzed individually, always aiming to ensure customer satisfaction.

This Shipping Policy is in accordance with:

• Consumer Protection Code

• Postal service regulations

• TikTok Ads Policies

• E-commerce best practices